Terms and conditions

01Who we are

Parknest ("we", "us") provides meet-and-greet vehicle parking for travellers, operating from a private property in Tongaat, KwaZulu-Natal. In these terms, "you" means the person who books the service and "vehicle" means the car you hand into our care.

Full business details: [registered name], registration number [number], trading address [address]. You can reach us on WhatsApp at 082 445 5844.

02The service

We meet you at the airport at an agreed time, take your vehicle from you there, drive it to our premises, keep it in a marked bay for the period you have booked, and return it to you at the airport when you land.

A booking is only confirmed once we have replied on WhatsApp to say so. Sending the booking form does not by itself reserve a bay, and availability is not guaranteed until we confirm.

03What we undertake to do

• Keep your vehicle on a fenced, gated property that is monitored by camera.
• Take reasonable care of your vehicle for as long as it is with us.
• Drive it only between the airport and our premises, and only within our property, unless you have asked us to do something else.
• Hold valid insurance covering vehicles in our custody, and hold licensed drivers for any vehicle we move.
• Return the vehicle to you in the condition we received it, fair wear excepted.

04What we ask of you

• That you are the owner of the vehicle, or have the owner's permission to leave it with us.
• That the vehicle is licensed, roadworthy and insured, and that its comprehensive insurance remains in force for the whole period it is with us.
• That you tell us about anything unusual we should know — an immobiliser, a temperamental gearbox, a fault, a modification.
• That you hand us the keys we need, and arrive at the agreed meeting time.
• That you remove your valuables and personal belongings before handing the vehicle over.
• That you do not leave anything illegal, dangerous, perishable, or any animal in the vehicle.

05Belongings left in the vehicle

06Risk and liability

We take our duty of care seriously, and we do not ask you to sign away rights the law gives you. What follows is the honest position.

• We are responsible for loss or damage caused by our own negligence while the vehicle is in our care, up to the limits of our insurance.
• We are not responsible for pre-existing damage, mechanical or electrical failure, battery discharge, tyre deterioration, or any fault that arises on its own and not through anything we did.
• We are not responsible for loss or damage caused by events outside our reasonable control, including severe weather, flooding, hail, fire, riot, civil unrest, load shedding, or acts of a third party we could not reasonably have prevented.
• We are not responsible for indirect or consequential loss — a missed flight, a missed connection, a cancelled booking, lost earnings, or the cost of alternative transport.
• Nothing in these terms excludes or limits our liability for death or personal injury, for gross negligence, for intentional wrongdoing, or for anything else that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008.

Any claim must be raised with us in writing before the vehicle leaves our custody, or within 24 hours of collection, so that we have a fair chance to investigate it while the evidence is still available.

07Traffic fines and tolls

Any fine, toll or penalty incurred while we are driving the vehicle is ours to pay. Anything incurred before we take custody or after we return it remains yours.

08Payment

Prices are quoted in South African rand and are inclusive. The quote generated on our website is an estimate based on the dates you enter; the final amount is the one we confirm on WhatsApp. Payment is due on collection of the vehicle unless we agree otherwise.

If you collect later than booked, the additional time is charged at the applicable daily rate. If you collect earlier, we will refund whole unused days at our discretion.

09Delays and cancellations

Flight delays are part of travel and we do not penalise you for them. Tell us your new landing time as soon as you reasonably can. We will do everything practical to meet you, but we cannot guarantee an exact meeting time in circumstances beyond our control such as traffic, road closures or an accident en route.

You may cancel a booking at no charge up to 24 hours before the agreed handover.

10Uncollected vehicles

If a vehicle is not collected within 14 days of the booked return date and we cannot reach you, we may charge storage at the daily rate and take reasonable steps to recover what is owed to us.

11Your personal information

We collect your name, contact number, vehicle details and travel dates purely to provide the service. We process this in line with the Protection of Personal Information Act 4 of 2013, keep it only as long as we need it, and do not sell or share it for marketing.

12General

These terms are governed by the law of the Republic of South Africa, and the Magistrate's Court has jurisdiction over any dispute. If any clause is found unenforceable, the rest continue to apply. We may update these terms, and the version published here at the time of your booking is the one that applies to it.

If something goes wrong, please speak to us first. We would far rather sort it out directly.